Error Messages


 

UNABLE TO DELIVER SONG LICENSE
A problem occurred trying to deliver the license for the song. Please contact MSN Support for further assistance.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UNABLE TO DELIVER SONG LICENSE
A problem occurred trying to deliver the license for the song. Please contact MSN Support for further assistance.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YOU HAVE EXCEEDED THE MAXIMUM NUMBER OF AUTHORIZATION/DEAUTHORIZATIONS
MSN Music allows you to enjoy your music from up to five computers at any one time. You have received this error because you have authorized or de-authorized more than 256 times. Please contact MSN Support for further assistance.

MSN Music allows you to enjoy your music from up to five computers at any one time. You have received this error because you are attempting to play content on a sixth machine and you have no available slots to authorize this computer. You must first de-authorize one of your other computers to play this music. Learn more.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UNABLE TO DELIVER THE LICENSE FOR THE CURRENT SONG
An error occured while trying to deliver the license for an unknown song. Please contact MSN Support for assistance.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YOUR COMPUTER DOES NOT MEET THE MINIMUM SYSTEM REQUIREMENTS
The computer you are using does not meet the minimum system requirements for MSN Music.

Hardware and Software Requirements

  • Windows 98 SE, Windows 2000, or Windows XP
  • Internet Explorer 5.01 (or later), which supports 128-bit encryption
  • Windows Media Player 7.1 (or later), we recommend the latest version
  • A 233 megahertz (MHz) processor (such as an Intel Pentium II or Advanced Micro Devices (AMD) processor) or faster
  • 64 megabytes (MB) of RAM or more
  • Speakers and sound capability
  • Payment with a valid credit card with a U.S. billing address
  • To enjoy high-quality audio as a Radio Plus subscriber, you will need Windows Media Player 9 Series (or later)

Learn more about specific settings and requirements.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UNABLE TO DE-AUTHORIZE YOUR COMPUTER
There was a problem de-authorizing this computer. This may occur if there is a problem with your computer ID in the system registry. Please contact MSN Support for further assistance.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

THERE WAS A PROBLEM AUTHORIZING THIS COMPUTER TO USE MSN MUSIC
The computer that you are currently using could not be registered to use MSN Music. There may be temporary server issues preventing this from working or you may have out of date information in your system registry. Please try again later or if problems persist contact MSN Support.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

THERE WAS A PROBLEM AUTHORIZING THIS COMPUTER TO USE MSN MUSIC 
The computer that you are currently using could not be registered to use MSN Music. There may be temporary server issues preventing this from working or you may have out of date information in your system registry. Please try again later or if problems persist contact MSN Support.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YOUR SYSTEM IS LOW ON MEMORY
Your computer is running low on memory and MSN Music cannot operate properly. Please close other applications to free up memory or reboot. Also read System Requirements to ensure your computer meets the minimum requirements for MSN Music.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YOUR COMPUTER'S SYSTEM CLOCK IS INCORRECT
The clock on your computer is not set to the correct time. You system clock must be set to the correct time for your Windows Media Player to operate correctly. To update your system clock go to the Windows Control Panel choose Date & Time and set it to the correct time.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

THERE WAS A PROBLEM ATTEMPTING TO INDIVIDUALIZE YOUR COMPUTER
MSN Music requires your player to be individualized. If you continue to be unable to individualize your computer please contact Windows Media Player support.

Individualization is a feature of the Windows Media Rights Manager which helps increase security by making each player unique by linking a player to the host computer. This prevents a compromised player from being widely distributed over the Internet. With individualization, any compromised player can be identified and disabled during the licensing process.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

THERE WAS A PROBLEM TRYING TO CONFIGURE YOUR PC TO USE MSN MUSIC

SETTINGS REQUIREMENTS

These settings are already appropriately set for most users.  If you are experiencing problems with MSN Music, please make sure the following settings are configured inside Internet Explorer:

  1. Enable cookies:
    Your privacy settings in Internet Explorer need to be set to accept first-party cookies.

    You can change this privacy setting this way:
    On the menu, go to Tools-> Internet Options -> click the Privacy tab -> click the Advanced button -> check "Override automatic cookie handling," and then choose to "Accept" First-party Cookies.

  2. Choose "enable/prompt" for some security settings: 
    Your security settings in Internet Explorer may prevent the installation of MSN Music Assistant.  Without MSN Music Assistant, you will not be able to purchase and download music.

    These security settings are usually set appropriately for this activity by default.  If you have adjusted your settings, you can change these security settings in Internet Explorer this way:

    On the menu, go to Tools -> pull down to Internet Options -> click the Security tab -> click the Custom Level button.  Where you have the radio button set to "disable," you will need to choose either "enabled" or "prompt," as appropriate, for the following items:

    ActiveX controls and plug-ins -> Download signed ActiveX controls: choose "enabled" or "prompt"
    ActiveX controls and plug-ins -> Script ActiveX controls marked safe for scripting: choose "enabled"
    Scripting -> Active Scripting: choose "enabled"
    Miscellaneous -> Navigate sub Frames across different domains: choose "enabled"

  3. Turn on BITS (Background Intelligent Transfer Service):
    Your setting with regard to BITS may prevent the installation of MSN Music Assistant.  Without MSN Music Assistant, you will not be able to purchase and download music.

    BITS are turned on by default.  If you have altered your settings, you can turn on BITS on this way:
    Go to Start -> open Control Panel -> choose Performance and Maintenance -> Services, select Background Intelligent Transfer Service, right-click and select Properties. Make sure startup type is set to "manual" or "automatic," not "disabled."

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YOU HAVE EXCEEDED THE NUMBER OF AUTHORIZED COMPUTERS
MSN Music allows you to enjoy your music from up to five computers at any one time. You have received this error because you are attempting to play content on a sixth machine and you have no available slots to authorize this computer. You must first de-authorize one of your other computers to play this music. Learn more.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

THERE WAS A PROBLEM ATTEMPTING TO INDIVIDUALIZE YOUR COMPUTER
MSN Music requires your player to be individualized. If you continue to be unable to individualize your computer please contact Windows Media Player support.

Individualization is a feature of the Windows Media Rights Manager which helps increase security by making each player unique by linking a player to the host computer. This prevents a compromised player from being widely distributed over the Internet. With individualization, any compromised player can be identified and disabled during the licensing process.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UNABLE TO DELIVER SONG LICENSE
A problem occurred trying to deliver the license for the song. Please contact MSN Support for further assistance.

 

CANNOT CONNECT TO MSN MUSIC
We encountered a problem during the registration process. The server may be temporarily unavailable or a network problem may have occurred. Please try again later or if problems perist contact MSN Support for further assistance.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YOUR VERSION OF INTERNET EXPLORER IS TOO OLD
Internet Explorer 5.01 or later and the 128-bit encryption is required to use MSN Music. Upgrade Internet Explorer.

To learn about additional requirements for MSN Music please read the System Requirements.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UNABLE TO DELIVER SONG LICENSE
This error can occur when you cancel out of account sign up. Please re-try the account signup process and be sure to accept installation of the Microsoft Download Assistant to be able to play your music